Due to the nature of flowers, we do not accept returns. However, we offer you refund or replacement flowers at our next available delivery date if the flowers got damaged in transit. Please inform us immediately at email@example.com. Please note that you will need to email us a photo of the damged flowers within 12 hours of receipt in order to be eligible for a refund or replacement flowers at our next available delivery date.
If our deliveries do not turn up within 24 hours of their intended delivery date due to our mistake, please contact us at firstname.lastname@example.org to inform us. We will send you a replacement on our next available delivery date, or a refund.